Shipping policy
SHIPPING POLICY
Last updated: September 2026
WHERE WE SHIP
We currently ship orders placed through drinkambi.com to addresses within the continental United States (the 48 contiguous states and the District of Columbia).
We do not currently ship to Alaska, Hawaii, U.S. territories, or international destinations.
FREE STANDARD SHIPPING
Standard shipping is free on orders shipped within the continental United States. No minimum purchase is required.
We generally ship orders using standard ground services provided by carriers such as UPS, USPS, or FedEx. We may select the carrier and service used for an order based on the destination, package size, cost, carrier availability, and other operational considerations.
ORDER PROCESSING
We endeavor to process and ship orders within one business day after an order is placed. However, processing times are estimates and are not guaranteed.
Orders may take longer to process during weekends, holidays, periods of high order volume, inventory or payment reviews, severe weather, carrier disruptions, or other circumstances affecting our operations.
DELIVERY TIMES
Delivery times shown at checkout, in order confirmations, in tracking information, or elsewhere on our website are estimates only and are not guaranteed.
Actual delivery times may vary based on destination, carrier, weather, holidays, service disruptions, package volume, and other circumstances outside our control. Orders traveling longer distances, including cross-country shipments, may require additional transit time.
Once your order has shipped, we will provide tracking information when available.
SHIPPING ADDRESSES
Please provide a complete and accurate shipping address when placing your order. We cannot guarantee that an address can be changed after an order has been submitted or entered the fulfillment process.
We are not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information provided by the customer. If a package is returned to us as undeliverable, please contact us at orders@drinkambi.com so we can determine the appropriate next steps.
LOST, DELAYED, OR MISSING SHIPMENTS
Carrier delays can occur after an order leaves our facility. If your tracking information has not updated for an extended period, your package appears to be lost, or your order is marked as delivered but you have not received it, please contact us at orders@drinkambi.com with your order number.
We may ask you to confirm your shipping information, check with the carrier, or provide other information reasonably necessary to investigate the shipment. Where appropriate, we will work with you and the carrier to determine the status of the order and an appropriate resolution.
DAMAGED ORDERS
If your order arrives damaged, defective, incorrect, or missing products, please follow the procedures described in our Return and Refund Policy. Please retain the affected products and shipping packaging while we review your claim, as photographs or other documentation may be requested.
CHANGES TO SHIPPING AVAILABILITY
We may modify the destinations, carriers, shipping methods, or services we offer from time to time. The shipping options available for a particular order will be those offered at checkout.
QUESTIONS
For questions about shipping or an existing order, please contact us at orders@drinkambi.com.